Returns & FAQ

Conditions for Returns

We are committed to ensuring your satisfaction with our products. Returns are only accepted under the following conditions:

  1. Misprinted Products: Returns are permitted only if the product you received has a misprint. A misprint is defined as a printing error that deviates significantly from the design and specifications provided at the time of order.

Return Procedure

To initiate a return for a misprinted product, please follow these steps:

  1. Documentation: Take a clear screenshot of the misprint on the product. Ensure that the screenshot clearly shows the discrepancy between the received product and the ordered design.

  2. Email Submission: Send an email to our customer service team at inquiries@teamsnm.shop with the following information:

    • Your order number
    • A brief description of the issue
    • The screenshot of the misprint

  3. Review and Confirmation: Our team will review your submission and respond within 5 business days. If the return is approved, you will receive further instructions on how to proceed with the return.

Please note that returns for reasons other than misprints will not be accepted. We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact us at inquiries@teamsnm.shop.

Because products are made to order, we do not accept general returns or sizing-related returns. 

Please read below for more details:

CANCELLATIONS

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Membership Subscriptions Cancellation Policy

You can cancel your membership at any time via your profile settings page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period. 

DAMAGED/QUALITY ISSUES

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at 

Conditions for Returns

We are committed to ensuring your satisfaction with our products. Returns are only accepted under the following conditions:

  1. Misprinted Products: Returns are permitted only if the product you received has a misprint. A misprint is defined as a printing error that deviates significantly from the design and specifications provided at the time of order.

Return Procedure

To initiate a return for a misprinted product, please follow these steps:

  1. Documentation: Take a clear screenshot of the misprint on the product. Ensure that the screenshot clearly shows the discrepancy between the received product and the ordered design.

  2. Email Submission: Send an email to our customer service team at inquiries@teamsnm.shop with the following information:

    • Your order number
    • A brief description of the issue
    • The screenshot of the misprint

  3. Review and Confirmation: Our team will review your submission and respond within 5 business days. If the return is approved, you will receive further instructions on how to proceed with the return.

Please note that returns for reasons other than misprints will not be accepted. We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact us at inquiries@teamsnm.shop.

REFUNDS POLICIES

Product Orders Cancellation Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Cancellation Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Membership Subscriptions Cancellation Policy

Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing. 

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at

Conditions for Returns

We are committed to ensuring your satisfaction with our products. Returns are only accepted under the following conditions:

  1. Misprinted Products: Returns are permitted only if the product you received has a misprint. A misprint is defined as a printing error that deviates significantly from the design and specifications provided at the time of order.

Return Procedure

To initiate a return for a misprinted product, please follow these steps:

  1. Documentation: Take a clear screenshot of the misprint on the product. Ensure that the screenshot clearly shows the discrepancy between the received product and the ordered design.

  2. Email Submission: Send an email to our customer service team at inquiries@teamsnm.shop with the following information:

    • Your order number
    • A brief description of the issue
    • The screenshot of the misprint

  3. Review and Confirmation: Our team will review your submission and respond within 5 business days. If the return is approved, you will receive further instructions on how to proceed with the return.

Please note that returns for reasons other than misprints will not be accepted. We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact us at inquiries@teamsnm.shop. We’ll be happy to troubleshoot the problem and find a resolution for you. 

ACCEPTED PAYMENT METHODS

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

INTERNATIONAL ORDERS

WILL I HAVE TO PAY ANY ADDITIONAL TAXES ON MY ORDER IF I’M LOCATED OUTSIDE OF THE US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.